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Senior Manager, Customer Education, School Success

all: All Customer Success
Role Type: Full Time
Location: Bengaluru Remote

At Toddle, we are on a mission to help schools around the world deliver better learning. We are a team of 2x founders – before founding Toddle, we set up a network of preschools and schools in India. We continue to operate these preschools and schools as it gives us a unique vantage point into the challenges faced by schools.

Our belief is that real impact in education can only be achieved by improving schools. That’s because children spend more than 80% of their learning time in school and schools are here to stay as schools are not just about teaching & learning, they also play a pivotal social role in our lives. So while most Edtech companies are trying to solve for education by working outside the school system, we think that the focus needs to be on taking our schools to the next level.

Our first product is a collaboration platform for teaching teams – we say that Toddle is to teaching, what Figma is to design. In its current version, Toddle empowers teachers to work together and better across all stages of the teaching-learning process – right from curriculum planning and assessments to progress-tracking and family communication.

Here are some key facts about us:

    1. Currently used by 1,800+ schools and 100,000+ educators from 100+ countries
    2. Global revenue – 40% from Americas, 30% from EMEA, 30% from APAC
    3. NRR > 115%
    4. NPS > 70
    5. Annual churn < 5%
    6. Inbound led GTM motion fuelled by positive word-of-mouth

We love solving for

    1. Creating delightful experiences that help teaching teams collaborate better & be more effective
    2. Building tools that help teachers personalise learning for their students
    3. Helping teachers around the world connect with each other meaningfully

    We are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

    Here’s what you’ll be doing

    In this role, you will be responsible for creating engaging, and insightful training content to upskill Toddle users.

    Key Responsibilities:

    1. Content for User Events 
      • Take overall ownership of event content creation and quality 
        1. Ensure event creation is in alignment with the events roadmap for the year
        2. Support your team to create engaging event content. This includes thought partnering on the scope of the webinar, possible session structures, and more
        3. Edit webinar content and ensure high-quality collateral creation 
        4. Consider feedback on webinar content and incorporate it into future content 

    2. Content for Asynchronous Training Courses
      • Create and lead the process to identify, mentor, and work with SMEs, to manage the content creation for self-study course videos 
      • Lead reviews of scripts for self-study courses 
      • Ensure timely creation and release of self-study courses 
      • Research and development new initiatives to drive deeper engagement in self-study courses, by leveraging your education expertise

    3. Content for Live Trainings
      • Create engaging training materials for live user trainings. This may include presentations, facilitator guides, accompanying worksheets, etc
      • Coordinating with, and provide feedback to SMEs to ensure  that we continue to create high-quality training content

    4. Develop a deep understanding of Toddle’s product offerings, across programs 
      • To succeed in all streams of work shared above, develop a deep understanding of Toddle’s product offerings, to ensure it’s accurately represented in events, courses, and all training collaterals
      • Execute feedback loops with users to understand user feedback on content

      Is this someone that looks like you?

        • Experience with teaching in an IB school (PYP / MYP / DP) for 5+ years is mandatory to apply for the role 
        • Strong expertise in creating impactful, and exciting learning experiences for educators
        • Experience working with adult learning principles 
        • Excellent writing and editing skills
        • Ability to write effective copy, instructional text, audio scripts/ video scripts
        • Exceptional project management skills with a demonstrated ability to prioritize and manage multiple initiatives
        • We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, and Humility

      Excited about the role?

      Here are some more benefits:

      1. Flexibility at work
        • Work from anywhere – home, co-working space, cafe or even the hills
        • Block “no-meeting hours” to enable uninterrupted focused work
      2. Exposure to diverse learning opportunities
        • Work across different projects & teams to develop skills outside of your core expertise
        • Access to a small budget towards learning (e.g. books, online courses, substacks)
      3. Industry best leave policy
        We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
        • No cap on the number of sick or casual leaves
        • Special paid leaves for childbirth, wedding etc.
        • And if in any circumstance you feel burnt out – there is a little something for this too!
      4. No bell curve performance evaluations
        We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
      5. And yes, a super fun and diverse group of folks to collaborate and grow with

      Still with us? Here’s the process:

      1. Shortlisting:
        • Complete the form on this page
        • We’ll check out your application and assess it for a fit
        • You will hear back from us within 2-3 days of the submission if shortlisted
      2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
      3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to careers@toddleapp.com for any questions

      Apply here

      Use the form below to submit your application

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