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Manager, School Success

all: All Customer Success
Role Type: Full Time
Location: Bengaluru Remote

At Toddle, we are on a mission to help schools around the world deliver better learning. We are a team of 2x founders – before founding Toddle, we set up a network of preschools and schools in India. We continue to operate these preschools and schools as it gives us a unique vantage point into the challenges faced by schools.

Our belief is that real impact in education can only be achieved by improving schools. That’s because children spend more than 80% of their learning time in school and schools are here to stay as schools are not just about teaching & learning, they also play a pivotal social role in our lives. So while most Edtech companies are trying to solve for education by working outside the school system, we think that the focus needs to be on taking our schools to the next level.

Our first product is a collaboration platform for teaching teams – we say that Toddle is to teaching, what Figma is to design. In its current version, Toddle empowers teachers to work together and better across all stages of the teaching-learning process – right from curriculum planning and assessments to progress-tracking and family communication.

Here are some key facts about us:

  1. Currently used by 1,000+ schools and 40,000+ teachers from 100+ countries
  2. Global revenue – 40% from Americas, 30% from EMEA, 30% from APAC
  3. NRR > 115%
  4. NPS > 70
  5. Annual churn < 5%
  6. Inbound led GTM motion fuelled by positive word of mouth

We love solving for

  1. Creating delightful experiences that help teaching teams collaborate better & be more effective
  2. Building tools that help teachers personalise learning for their students
  3. Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment. The School Success Manager will work with a set of 50-60 schools to deliver the following:

  • Onboard: Coordinate the setting up of accounts of new schools
  • Train: Work closely with the schools to ensure they are trained in Toddle
  • Engage: Proactively look at schools to ensure that they get the most out of Toddle

The School Success Manager will work directly with the School Success Lead, and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.

Key Responsibilities:

The School Success Manager role can be split into two key functions: Reactive support and proactive support.

Reactive support
● Cater to the training requests received from schools,
● Coordinate the closing of bugs/ requests received from schools through emails or other communication channels

Proactive support
● Ideate and devise ways to continuously improve our interactions with the schools
● Analyse the usage details from their partner schools and work to improve on the same
● Maintain academic calendars for your partner schools and reach out to them proactively
● Help create training content that we can share with schools to help them use Toddle better
● Help create pedagogical content to support understanding of the users

Is this someone that looks like you?

● Is passionate about technology and the impact it can create in education
● Is tech savvy and can quickly learn new technology tools
● Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
● Has prior experience working in a similar role in a B2B organisation (not mandatory)
● Has excellent written and oral communication skills in English
● We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
● Is based anywhere in India 

Excited about the role?

Here are some more benefits:

  1. Flexibility at work
    • Work from anywhere – home, co-working space, cafe or even the hills
    • Block “no-meeting hours” to enable uninterrupted focused work
    • Saturdays are flexible non-working days – dedicate these as you like
  2. Exposure to diverse learning opportunities
    • Work across different projects & teams to develop skills outside of your core expertise
    • Access to a small budget towards learning (e.g. books, online courses, substacks)
  3. Industry best leave policy
    We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
    • No cap on the number of sick or casual leaves
    • Special paid leaves for childbirth, wedding etc.
    • And if in any circumstance you feel burnt out – there is a little something for this too!
  4. No bell curve performance evaluations
    We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
  5. And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

  1. Shortlisting:
    • Complete the form on this page
    • We’ll check out your application and assess it for a fit
    • You will hear back from us within 2-3 days of the submission if shortlisted
  2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
  3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to for any questions

Apply here

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