Manager, School Success

At Toddle, we help teachers do better what they do best – teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centred experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalised learning experiences. 

At Toddle, we build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 100,000 educators across 2,000+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle’s growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world class professional learning opportunities and resources for educators and school leaders, all for free. 

We love solving for

1. Creating delightful experiences that help teaching teams collaborate better & be more effective
2. Building tools that help teachers personalize learning for their students
3. Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SaaS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment. The School Success Manager will work with a set of 50-60 schools to deliver the following:

• Onboard: Coordinate the setting up of accounts of new schools
• Train: Work closely with the schools to ensure they are trained in Toddle
• Engage: Proactively look at schools to ensure that they get the most out of Toddle

The School Success Manager will work directly with the School Success Lead, and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.

Key Responsibilities:

The School Success Manager role can be split into two key functions: Reactive support and proactive support.

Reactive support
● Cater to the training requests received from schools,
● Coordinate the closing of bugs/ requests received from schools through emails or other communication channels

Proactive support
● Ideate and devise ways to continuously improve our interactions with the schools
● Analyse the usage details from their partner schools and work to improve on the same
● Maintain academic calendars for your partner schools and reach out to them proactively
● Help create training content that we can share with schools to help them use Toddle better
● Help create pedagogical content to support understanding of the users

Is this someone that looks like you?

● Is passionate about technology and the impact it can create in education
● Is tech savvy and can quickly learn new technology tools
● Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
● Has prior experience working in a similar role in a B2B organisation (not mandatory)
● Has excellent written and oral communication skills in English
● We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
● Is based anywhere in India 

Excited about the role?

Here are some more benefits:

1. Flexibility at work
   
   • Work from anywhere – home, co-working space, cafe or even the hills
   • Block “no-meeting hours” to enable uninterrupted focused work
2. Exposure to diverse learning opportunities
   
   • Work across different projects & teams to develop skills outside of your core expertise
   • Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Industry best leave policy
   We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
   • No cap on the number of sick or casual leaves
   • Special paid leaves for childbirth, wedding etc.
4. No bell curve performance evaluations
   We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
5. And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

1. Shortlisting:
   
   • Complete the form on this page
   • We’ll check out your application and assess it for a fit
   • You will hear back from us within 2-3 days of the submission if shortlisted
2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to careers@toddleapp.com for any questions