Assistant Manager, CRM

At Toddle, we help teachers do better what they do best – teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centred experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalised learning experiences. 

We build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 40,000 educators across 1,500+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world class professional learning opportunities and resources for educators and school leaders, all for free.

Here are some key facts about us:

1. Global revenue – 40% from Americas, 30% from EMEA, 30% from APAC
2. NRR > 115%
3. NPS > 70
4. Annual churn < 5%
5. Inbound led GTM motion fuelled by positive word of mouth
6. Inbound led GTM motion fuelled by positive word of mouth

We love solving for

1. Creating delightful experiences that help teaching teams collaborate better & be more effective
2. Building tools that help teachers personalise learning for their students
3. Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

As an Assistant Manager, CRM, you will be responsible for developing and implementing effective strategies to build and maintain strong relationships with customers. This role requires you to support the Sales team in the customisation, set up and management of HubSpot CRM software that supports the delivery of client work. This is predominantly HubSpot but may extend to other SaaS platforms. This is a hands-on role where you will spend much of your time within the software using its wide range of tools and functionality.

Your responsibilities will include:

• Developing deep knowledge of the HubSpot software. Providing support & guidance to colleagues and customers that use the HubSpot software.
• Developing and implementing a comprehensive CRM strategy aligned with Toddle’s goals and objectives to enhance customer satisfaction.
• Overseeing the collection, organization, and analysis of customer data to ensure accurate and up-to-date information is maintained in the CRM system.
• Collaborating cross-functionally with Sales and Marketing functions to align CRM strategies and initiatives with overall business objectives.
• Monitoring key CRM metrics, analyzing data, and generating reports to evaluate the effectiveness of CRM initiatives, identify trends, and provide actionable insights.
• Ability to work in a fast-paced environment, adapt to changing priorities, and handle multiple projects simultaneously.

Is this someone that looks like you?

• Experience: 1 – 2 years in the set-up and management of cloud based CRM platforms, ideally HubSpot
• Has strong analytical, problem solving and decision-making skills
• Has strong project management skills
• Logical thinker and comfortable with data management
• Has outstanding communication skills
• We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
• Location: Remote, based anywhere in India

Excited about the role?
Here are some more benefits:

1. Flexibility at work
   • Work from anywhere – home, co-working space, cafe or even the hills
   • Block “no-meeting hours” to enable uninterrupted focused work
2. Exposure to diverse learning opportunities
   • Work across different projects & teams to develop skills outside of your core expertise
   • Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Industry best leave policy
   We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
   1. No cap on the number of sick or casual leaves
   2. Special paid leaves for childbirth, wedding etc.
   3. And if in any circumstance you feel burnt out – there is a little something for this too!
4. No bell curve performance evaluations
   We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
5. And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

1. Shortlisting:
   • Complete this form
   • We’ll check out your application and assess it for a fit
   • You will hear back from us within two days of the submission
2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to careers@toddleapp.com for any questions.