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Analyst / APM, School Success

all: All Customer Success
Role Type: Full Time
Location: Bengaluru Remote

At Toddle, we are on a mission to help schools around the world deliver better learning. We are a team of 2x founders – before founding Toddle, we set up a network of preschools and schools in India. We continue to operate these preschools and schools as it gives us a unique vantage point into the challenges faced by schools.

Our belief is that real impact in education can only be achieved by improving schools. That’s because children spend more than 80% of their learning time in school and schools are here to stay as schools are not just about teaching & learning, they also play a pivotal social role in our lives. So while most Edtech companies are trying to solve for education by working outside the school system, we think that the focus needs to be on taking our schools to the next level.

Our first product is a collaboration platform for teaching teams – we say that Toddle is to teaching, what Figma is to design. In its current version, Toddle empowers teachers to work together and better across all stages of the teaching-learning process – right from curriculum planning and assessments to progress-tracking and family communication.

Here are some key facts about us:

  1. Currently used by 1,500+ schools and 40,000+ teachers from 100+ countries
  2. Global revenue – 40% from Americas, 30% from EMEA, 30% from APAC
  3. NRR > 115%
  4. NPS > 70
  5. Annual churn < 5%
  6. Inbound led GTM motion fuelled by positive word-of-mouth

We love solving for

  1. Creating delightful experiences that help teaching teams collaborate better & be more effective
  2. Building tools that help teachers personalize learning for their students
  3. Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SaaS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

You will be a part of the School Success function at Toddle. You will lead the charge on all initiatives related to collecting, analyzing, and reporting on data, with the goal of enabling onboarding, improving product adoption and enhancing customer engagement.

  • Defining and tracking metrics that are essential for delivering a great post-sales experience.
  • Designing and implementing projects that provide insights into how to drive business goals and make data-driven decisions. For example, you might be tasked with improving the adoption of a feature such as progress reports and would use data to determine the best course of action.
  • Creating and publishing conclusive intelligence in the form of articles, dashboards, and reports that can be used to help drive decision-making and governance across teams.
  • Collaborating across teams and stakeholders to execute projects end-to-end.

Is this someone that looks like you?

  • Experience: 1-2 years of experience working in growth stage start-ups
  • Has good analytical skills and can drive actionable insights from data
  • Has good attention to detail
  • Has good knowledge of word and excel
  • Can pick varied and open-ended problem statements and drive them to execution
  • Can work across teams and execute with high ownership
  • We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility

Excited about the role?

Here are a few more benefits:

  1. Flexibility at work
    • Work from anywhere – home, co-working space, cafe or even the hills
    • Block “no-meeting hours” to enable uninterrupted focused work
  2. Exposure to diverse learning opportunities
    • Work across different projects & teams to develop skills outside of your core expertise
    • Access to a small budget towards learning (e.g. books, online courses, substacks)
  3. Industry best leave policy
    We trust you fully on your commitment to our mission and your judgment on planning your time and taking leaves:
    • No cap on the number of sick or casual leaves
    • Special paid leaves for childbirth, wedding etc.
    • And if in any circumstance you feel burnt out – there is a little something for this too!
  4. No bell curve performance evaluations
    We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
  5. And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

  1. Shortlisting:
    • Share your resume with arti@toddleapp.com
    • We’ll check out your application and assess it for a fit
    • If shortlisted, you will hear from us within 2-3 days of the submission
  2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks.
  3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to us for any questions.

Apply here

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