IT Administrator

At Toddle, we help teachers do better what they do best – teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centred experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalised learning experiences.  At Toddle, we build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 100,000 educators across 2,000+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle’s growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world class professional learning opportunities and resources for educators and school leaders, all for free.  We love solving for

1. Creating delightful experiences that help teaching teams collaborate better & be more effective
2. Building tools that help teachers personalize learning for their students
3. Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SaaS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

We are seeking an enthusiastic and proactive IT Administrator with 1 to 3 years of experience to support and manage our company’s IT infrastructure. The successful candidate will handle a variety of IT-related tasks, including hardware setup, iOS installation, and troubleshooting. You will play a crucial role in ensuring the smooth operation of all IT systems and assisting users with technical issues.

Key Responsibilities:

• Technical Support: Provide first-line technical support to employees, User Management: Assist in the creation and management of user accounts, access permissions, and authentication for various systems.
• Resolving hardware, software, and network issues in a timely manner.
• Software Installation: Install, configure, and update software applications and operating systems on user devices.Documentation: Maintain accurate documentation of IT processes, system configurations, and support requests.
• Experience with backup and recovery systems, ensuring data protection.
• Basic understanding of system security protocols and practices.
• Inventory Management: Track IT assets, including hardware and software inventory, and assist in procurement and asset management.

Preferred Skills:

• Experience with IT ticketing systems and remote support tools.
• Familiarity with managing Active Directory, DNS, DHCP, and firewall configurations.

Is this someone that looks like you?

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, administration, or a related field (internships or co-op experience considered).
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication and interpersonal skills for interacting with staff and vendors.
• Ability to work independently and as part of a team in a fast-paced environment.
• Location: Bangalore
• We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility

Excited about the role?

Here are a few more benefits:

1. Flexibility at work
   • Work from anywhere – home, co-working space, cafe or even the hills
   • Block “no-meeting hours” to enable uninterrupted focused work
2. Exposure to diverse learning opportunities
   • Work across different projects & teams to develop skills outside of your core expertise
   • Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Industry best leave policy We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
   • No cap on the number of sick or casual leaves
   • Special paid leaves for childbirth, wedding etc.
   • And if in any circumstance you feel burnt out – there is a little something for this too!
4. No bell curve performance evaluations We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
5. And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

1. Shortlisting:
   • Complete the form on this page
   • We’ll check out your application and assess it for a fit
   • You will hear back from us within 2-3 days of the submission if shortlisted
2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to careers@toddleapp.com for any questions