Manager, Renewals

At Toddle, we help teachers do better what they do best – teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centred experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalised learning experiences.

At Toddle, we build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 100,000 educators across 2,000+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle’s growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world class professional learning opportunities and resources for educators and school leaders, all for free.

We love solving for

1. Creating delightful experiences that help teaching teams collaborate better & be more effective
2. Building tools that help teachers personalise learning for their students
3. Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

In this role, you will be working closely with the Renewals and NRR team to manage the renewal process. You will own a revenue target for the pipeline managed by you. 

Key Responsibilities:

• Own and streamline the end-to-end renewal process across all partner schools.
• Track, manage, and optimize the renewals pipeline in CRM tools.
• Identify upsell and cross-sell opportunities within renewals and drive account growth.
• Act as the primary liaison for renewal discussions, pricing negotiations, and contract extensions.
• Publish weekly reports on renewal performance, invoicing, and retention insights.
• Work closely with the finance team for invoicing and the sales team for upsells.
• Analyze renewal trends, identify risks, and continuously improve workflows for retention.

Is this someone that looks like you?

• 3-5 years in renewals, account management, or customer success, preferably in SaaS or EdTech.
• Strong analytical skills with experience in Excel, Google Sheets, and CRM tools.
• Excellent communication and negotiation skills to handle client discussions effectively.
• Goal-driven, process-oriented and experienced in working with cross-functional teams.
• Location: Bangalore (Hybrid)

Excited about the role?

Here are some more benefits:

1. Flexibility at work
   
   • Work from anywhere – home, co-working space, cafe or even the hills
   • Block “no-meeting hours” to enable uninterrupted focused work
2. Exposure to diverse learning opportunities
   
   • Work across different projects & teams to develop skills outside of your core expertise
   • Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Industry best leave policy We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
   
   • No cap on the number of sick or casual leaves
   • Special paid leaves for childbirth, wedding etc.
   • And if in any circumstance you feel burnt out – there is a little something for this too!
4. No bell curve performance evaluations We put in a lot of work to hire the best, and therefore we don’t expect anyone to deliver less than the best!
5. And yes, a super fun and diverse group of folks to collaborate and grow with

Still with us? Here’s the process:

1. Shortlisting:
   
   • Complete the form on this page
   • We’ll check out your application and assess it for a fit
   • You will hear back from us within 2-3 days of the submission if shortlisted
2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to careers@toddleapp.com for any questions